The Digital Experience Integration Audit identifies where your connected digital experience becomes fragmented — across account opening, digital banking, lending, payments and beyond — and gives you a prioritized 90-day roadmap to make it feel like one brand.
No obligation. No sales pitch. Just clarity.
Each platform in your ecosystem may work well on its own. The problems appear between them — at every transition, the experience can break.
Labels, instructions and terminology shift from platform to platform — so customers second-guess steps they’ve already completed.
Vendor experiences don’t fully match your identity — different buttons, navigation, validation and visual patterns at each handoff.
Repeated authentication, duplicate data entry and dead ends interrupt momentum — and customers abandon journeys they intended to finish.
The good news? Most fragmentation appears at a handful of transitions — and each one can be fixed.
Digital integration should be evaluated as an experience problem — not only a technology problem. We assess six dimensions across every platform in the journey.
Whether customers experience one coherent journey or a series of disconnected platforms at every transition.
Forms, buttons, navigation, validation, errors, confirmations and loading behavior across the ecosystem.
Inconsistencies in labels, instructions, calls to action, financial terminology, help content and messaging.
How effectively internal and external experiences reflect your brand, components, typography and visual language.
Unnecessary steps, duplicate information, confusing handoffs, dead ends and authentication interruptions.
Accessibility inconsistencies and barriers that emerge as customers move between platforms and devices.
A clear understanding of where the experience is breaking, what it’s costing you, and exactly what should happen next.
A visual representation of the platforms and experiences in your customer journey — including the transition points where fragmentation begins.
A journey-level view showing where customers encounter unnecessary effort, inconsistency, confusion or abandonment.
A structured assessment across brand, navigation, interaction patterns, content, accessibility, authentication, mobile and error handling.
The highest-impact issues, organized as problem → evidence → customer impact → business impact → recommendation → priority.
Changes that can potentially be addressed right away — quick wins your team can ship within weeks.
Issues requiring coordination across product, design, technology, operations or vendors.
Larger opportunities involving platform architecture, design systems, governance or journey redesign.
Four steps from kickoff to a prioritized roadmap your leadership team can act on.
We identify the critical journeys, platforms, customer touchpoints and business objectives.
We review the experience across platforms using a structured integration experience framework.
Findings are scored by customer impact, experience severity, business relevance and implementation effort.
Your team receives an executive assessment and a 90-day roadmap showing where improvements matter most.
If your institution runs on multiple third-party platforms, this audit was designed for you.
Start with one important customer journey. It’s the fastest way to find meaningful integration problems before expanding the scope.
DigitalWaze operates at the intersection of user experience, product strategy, design systems, technology and financial services. The objective isn’t to make every platform look identical — it’s to make the customer’s journey feel connected.
Tell us which journey matters most. We’ll review the experience across your platforms and reply personally — no automated reports, no sales calls.